Q #1: When will I get my Little Giant Ladder Order?

A: Most orders ship same day via Fed-Ex Ground, so you should receive your order within 3-6 working days. Shipping is free in the lower 48 states! All ladders are shipped fully assembled in sturdy corrugated boxes. At LadderSales.com, we only ship brand new, factory fresh products: whether you order a brand new ladder or a new demo ladder, that's exactly what you'll get.

For Next Day Air or 2nd Day Air orders, which includes Canada , AK, & HI, there will be an additional cost. Please contact us for details.

Q #2: Does anything come with the ladder?

A: YES! A free Work Platform, an interactive DVD, and owner's manual are included with each Little Giant Ladder.

Q #3: What's the warranty?

A: The Little Giant Ladder comes with the best warranty in the ladder business, a proven warranty with over 30 years of history behind it!

Q #4: Which size is best?

A: It is difficult to recommend a particular size, as everyone has different needs. Please look over the following size comparisons to get a good idea which ladder will work best for you. If you're still not sure which size you should get, remember that it is better to overestimate your ladder height needs, because you can always shorten a telescoping ladder if it is too long. The same can't be said of a ladder which is too short. Almost all of the ladders that are returned to us are exchanged for the next bigger size.

* The Model 13 stores at 3' 7" high, and opens to a 3, 4, or 5 foot stepladder. In the extension position, it extends from 7 - 11 feet, in one foot increments. It will extend the equivalent of 1 story high. The Model 13 makes up approximately 5% of Little Giant Ladder sales.

* The Model 17 stores at 4' 7" feet high, and opens to a 4, 5, 6, or 7 foot stepladder. In the extension position, it extends from 9 - 15 feet, in one foot increments. It will extend 1 1/2 stories high, or equivalent to a second story window. Perfect for a 1 or 1 1/2 story house. The Model 17 is the size currently being marketed on TV. The Model 17 makes up approximately 30% of Little Giant Ladder sales.

* The Model 22 stores at 5' 7" feet high, and opens to a 5, 6, 7, 8, or 9 foot stepladder. In the extension position, it extends from 11 - 19 feet, in one foot increments. It will extend 2 stories high. The Model 22 makes up approximately 45% of Little Giant Ladder sales and is our most popular size.

* The Model 26 stores at 6' 7" feet high, and opens to a 6, 7, 8, 9, 10, or 11 foot stepladder. In the extension position, it extends from 13 - 23 feet, in one foot increments. It will extend 2 1/2 stories, or equivalent to a third story window. Perfect for a 2 or 2 1/2 story house. The Model 26 makes up approximately 20% of Little Giant Ladder sales.

Need help deciding which Little Giant Ladder is right for you? Check out our LITTLE GIANT LADDER COMPARISON CHART.

Q #5: Why is the model 17 only 15 feet high and the Model 22 only 19 feet high?

A: This is how OSHA classifies all extension and telescoping ladders , and is common among all brands. They take a measurement of all the little ladder sections laid end to end, and classify the ladder as that height. So, a typical 24 foot extension ladder really isn't 24 feet high because you lose some of the ladder height the overlap of each adjacent ladder section. There are other criteria involved in designating the height of a particular ladder, but this is basically how OSHA has established a standard in labeling extension ladders. More information can be found at OSHA's website ( www.osha.gov ).

Q #6: Should I get a Type 1AA, Type 1A, or Type 1 Little Giant Ladder?

A: The Type 1AA is the top of the line model in the Little Giant Ladder lineup . It meets the new OSHA 375lb Extra Heavy Duty Special Industrial Rating for ladders . The Type 1AA uses thicker gauge aluminum and extra bracing to as compared to the original Type 1A to achieve the increased workload capacity. The incredibly tough Type 1AA is an excellent choice for extra heavy industrial use, construction work, or for the demanding homeowner. This is the ultimate Little Giant Ladder! It comes with a Lifetime Warranty (6 year warranty for ladders purchased prior to 2005). Type 1AA ladders make up approximately 15% of Little Giant Ladder sales.

The Type 1A is the "Original" Little Giant Ladder , having been in production since 1972. This is the model currently being marketed “as seen on TV”. Ladder meets the OSHA 300lb Extra Heavy Duty Rating. The Type 1A "Original" is engineered to be a rugged ladder; built for incredible durability, maximum weight limits, and years of dependable service. The Type 1A "Original" is an excellent choice for heavy commercial or household use, or for the demanding person seeking a rock solid versatile ladder. It comes with a Lifetime Warranty (5 year warranty for ladders purchased prior to 2004). Type 1A "Original" ladders are by far our best seller, making up approximately 70% of Little Giant Ladder sales. You WON'T be disappointed with this ladder!

The Type 1 Little Giant Ladder is the medium duty model . The Type 1 meets the OSHA 250lb Duty Rating for ladders. The lighter weight Type 1 is a great choice for light commercial or household use. All Type 1 ladders now come with a Lifetime Warranty. (5 year warranty on ladders purchased in 2005 and the first half of 2006, 4 year warranty for ladders purchased prior to 2005). Type 1 ladders make up approximately 15% of Little Giant Ladder sales.

Q #7: What are the Little Giant Ladders made of?

A: Little Giant Ladders are made of 6061-T6 Aircraft Quality Aluminum and they meet certification requirements of OSHA/ANSI (US), UL (US), CSA ( Canada ), QAS ( Australia ), TUV (EU), and MIL-SPEC (US Military certification).

Q #8: I'm just a homeowner, not a professional. Do I really need a ladder this good?

Most of the cheaper ladders out there are made in China and Korea, and their construction and quality is sub-par compared to the American made Little Giant Ladder. If you have to replace that cheaper ladder even once or twice in a lifetime with another cheap ladder, then its value quickly disappears.

Besides, what is your health worth? Underwriters Laboratories reports that there were 163,000 emergency room visits last year due to ladder accidents. Many of these accidents were the direct result of using cheap, flimsy ladders, and could have been avoided if a quality ladder was used. The Little Giant Ladder is by far the safest, strongest, and most versatile ladder in the world. Why would anyone want to place their physical well being into the hands of an inferior imitation?

Q #9: Do you have replacements parts for my 'old' Little Giant Ladder?

Q #10: What is the return policy?

A: We have a 30 day money-back guarantee on our products which are returned in resalable condition.

Returning a ladder for a refund: The return freight charge will be paid by the customer (which is industry standard) and a restocking fee of 25% will be applied to the returned ladder if it's received in resalable condition. Freight charges tend to be very expensive, (about $30 - $85 each way for the smaller Little Giant Ladders, and $195 - $185 for the larger ladders, including the Little Giant Skyscraper MXZ ladders) so be sure you know what you are getting, and the correct size you need.

Exchanging for a different size: The return freight charge will be paid by the customer, and a restocking fee of 15% will be applied to the returned ladder. Once the returned ladder is received, the replacement ladder will be shipped out Free Freight. Orders that are cancelled after shipment or shipments which are refused by the customer are subject to freight charges as well as a 25% restocking fee. The majority of ladders returned to us are exchanged for the next bigger size. The Model 13 is the most common returned size for an exchange.

A return authorization number is required for all returned ladders, or it will not be accepted. A return authorization number may be obtained by calling or emailing us. Once the ladder is received, the refund will be issued, less any restocking fees. It is recommended you keep the box the ladder was shipped in, in case you need to return it.

Q #11: Is sales tax charged?

Q #12: Do you offer quantity discounts?

Q #13: How can I get additional questions answered?

A: Just contact us here or CALL 888-523-7725 (LADRSALES). We are here to help you purchase the right ladder to suit your needs. Whether it is for your home, business, or on the job, the Little Giant Ladder is the right ladder for you!

Q #14: What is the best way to store my Little Giant ladder?

A: To store any Little Giant Ladder we recommend the new Little Giant Ladder Rack! The Little Giant Ladder Rack has been tested to hold the weight of your Little Giant Ladder (up to 75 lbs.) and is easy to install. The Little Giant Ladder Rack is a heavy duty mounting plate with steel hanging bracks that has a durable powder coat finish. The Little Giant Ladder Rack is from a name you can trust and has been designed specifically for your Little Giant Ladder.